Contact us

Helpline

Please contact us for any information regarding the visa process:

Contact us by phone: 00971(0) 4 205 5606 between 09:00 and 17:00 (except on Friday, Saturday and holidays specified by the Embassy of Austria, Abu Dhabi) (Applicable for the following Visa Application Centres: Abu Dhabi, Dubai)

Contact us by email: info.austriauae@vfshelpline.com

Customer experience and feedback

VFS Global is committed to delivering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured all feedback received receives our full and complete attention.

Customer compliments

Feedback is always welcome. If you have any comments about the service you have received from us, please do get in touch.

Customer complaints

We take complaints seriously and uses them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.

You can submit feedback by selecting either of the following

submit your feedback online for first time
In the event that the response provided is not satisfactory, you can escalate your complaint