Additional Services Details

Get your documents delivered quickly and directly to your home or office.

Safe, fast, and convenient - we’ll arrange the return of your documents and passports directly to you, at a time and location of your choosing.

Save time and travel costs, with no need to arrange multiple visits to the Visa Application Centre.

Canada visa applicants can sit back, relax, and submit their visa applications from the comfort of a plush lounge, while trained professionals provide end-to-end personalised assistance during the visa submission process, when they opt for our Premium Lounge service.

The Premium Lounge includes:

• Separate lounge with personalised service by dedicated staff

• Refreshments

• Courier return of passport

• SMS alert on the status of your application

• Photocopying service for your documents upto a maximum of 10 photocopies

This service can be availed at the Visa Application Centre at the time of your appointment.

Save time and protect your valuable original documents with our Photocopying service.

The quality of your photocopied documents is extremely important to your application, and with our Photocopying service, you can be sure that your documents are ready for your visa application.

We offer fast, high-powered machines working on top-quality paper at our Visa Application Centres.

It’s fast, easy, and affordable.

This service can be availed at the Visa Application Centre during your visit.

Stay up to date on the progress of your application, with regular SMS updates.

The SMS service always keeps you in the loop - sending an automated message to your mobile phone at key stages of the application process.

Which means no needless worry, no long periods of uncertainty, and no wondering about the status of your application.

Please note:

This service can be purchased during the time of visa submission.

Support your application with high-quality personal photographs.

Want to ensure that your photos meet the required standards, or forgot to bring an image of your own? Not to worry.

Our friendly staff are available to photograph you during your visit to the Visa Application Centre - ensuring that you have a photograph that meets the quality standards required for a visa submission.

It’s quick, affordable and easy - and our staff can handle it all for you.

This service can be availed at the Visa Application Centre during your visit.

Support your visa application with high-quality printed documents.

Whether you need an application form or a supporting document, we offer high-quality printing services at our Visa Application Centres.

Our top-quality inks and papers ensure that your application is clear, legible and fit for submission - meeting the exacting standards required for your visa application.

This service can be availed at the Visa Application Centre during your visit.

Courier Plus VAS:

Courier Plus is an optional service. It includes:

• Free SMS updates

• Courier service for the one-way shipment of passports

• A fixed monetary compensation amount if your passport is lost or damaged while handled by VFS Global or its courier partner

If you purchase this service and your passport is lost or stolen

• You will be informed within one (1) business day after we learn that your passport has been lost or stolen

• You will receive clear steps to replace your passport and any valid visas in it

To receive your fixed compensation if you purchased Courier Plus service, you must provide:

✓ Your full name

✓ Your VFS Global Reference Number or Package Tracking ID for your passport package

✓ Your contact number

✓ Bank account holder's name

✓ Bank account number

✓ Bank name and branch

✓ Any comments (if needed)

✓ Your handwritten signature and the date your request is submitted

✓ An authorization letter, if the person who will receive compensation is not the original applicant

You will receive your compensation within two (2) weeks after all required information is received.

If you purchase this service and your passport becomes damaged and considered unusable for travel

• You will be informed within two (2) business days after we learn that your passport has been damaged

• You will receive clear steps to replace your passport and any valid visas in it

To receive your fixed compensation if you purchased Courier Plus service, you must provide:

✓ Your full name

✓ Your VFS Global Reference Number or Package Tracking ID for your passport package

✓ Your contact number

✓ Bank account holder's name

✓ Bank account number

✓ Bank name and branch

✓ Any comments (if needed)

✓ Your handwritten signature and the date your request is submitted

✓ An authorization letter, if the person who will receive compensation is not the original applicant.

You will receive your compensation within two (2) weeks after required information is received.

Courier Plus VAS:

Courier Plus is an optional service. It includes:

• Free SMS updates

• Courier service for the one-way shipment of passports

• A fixed monetary compensation amount if your passport is lost or damaged while handled by VFS Global or its courier partner

If you purchase this service and your passport is lost or stolen

• You will be informed within one (1) business day after we learn that your passport has been lost or stolen

• You will receive clear steps to replace your passport and any valid visas in it

To receive your fixed compensation if you purchased Courier Plus service, you must provide:

✓ Your full name

✓ Your VFS Global Reference Number or Package Tracking ID for your passport package

✓ Your contact number

✓ Bank account holder's name

✓ Bank account number

✓ Bank name and branch

✓ Any comments (if needed)

✓ Your handwritten signature and the date your request is submitted

✓ An authorization letter, if the person who will receive compensation is not the original applicant

You will receive your compensation within two (2) weeks after all required information is received.

If you purchase this service and your passport becomes damaged and considered unusable for travel

• You will be informed within two (2) business days after we learn that your passport has been damaged

• You will receive clear steps to replace your passport and any valid visas in it

To receive your fixed compensation if you purchased Courier Plus service, you must provide:

✓ Your full name

✓ Your VFS Global Reference Number or Package Tracking ID for your passport package

✓ Your contact number

✓ Bank account holder's name

✓ Bank account number

✓ Bank name and branch

✓ Any comments (if needed)

✓ Your handwritten signature and the date your request is submitted

✓ An authorization letter, if the person who will receive compensation is not the original applicant.

You will receive your compensation within two (2) weeks after required information is received.