Contact us

Helpline

Please contact us for any information regarding the visa process:

Contact us by phone: China Mainland: (Applicable for the following Visa Application Centres: Beijing, Shanghai, Guangzhou, Chengdu)
Contact us by phone:
+86 20 2910 6152

Between 08:00 to 17:00

Monday-Friday (Except Public Holidays)

Contact us by email: info.nzcn@vfshelpline.com


Hong Kong: (Applicable for Visa Application Centre: Hong Kong)
Contact us by phone:
+852 3071 1380
Between 08:00 to 17:00
Monday-Friday (Except Public Holidays)

Contact us by email: 

info.nzhk@vfshelpline.com

Customer experience

Feedback and suggestions

VFS Global is committed to delivering a world-class experience and welcomes your valuable feedback. You can be assured that all feedback receives our full and complete attention.

To help us serve you better, please include following information along with your feedback.

  • Your name and contact details
  • A clear description of the issue (e.g. dates, location, names of personnel dealt with, and any other relevant background)
  • The type of visa you are applying for and your associated application reference number (or numbers)

We endeavour to reply within 2 business days.