At VF Worldwide Holdings Ltd, we’re committed to protecting and respecting your privacy.
This Privacy Notice explains how VF Worldwide Holdings Ltd. and its worldwide companies & subsidiaries (“VFS Global,” “we,” or “us”) handles your personal information. As well as visa application processing services, we may also provide additional related services to the visa applicant. This privacy notice explains how we process personal data in relation to those additional services.
We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes.
This Notice was last updated 12 February 2019
If you have any questions regarding this Privacy Notice or our privacy practices please contact our Data Protection Officer
Who are we?
VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. We are authorized to receive applications for various categories of visa, permit and travel document and to perform administrative and non-judgmental tasks related to those applications and citizen services for client governments enabling them to focus entirely on the critical task of assessment.
Who is responsible for your personal data?
The The Department of Home Affairs, Australia is responsible for processing the personal data you provide in the visa application form and for the data received about you in connection with processing your case (Data Controller for visa applications). Please see the link for more information about how they process your personal data.
When VFS Global provides additional services requested by you, such as courier delivery, VFS Global is responsible for processing the personal data you provide in connection with these services (Data Controller for additional services). This privacy notice applies to the processing of personal data that VFS Global performs in providing these additional services.
Contact information of the data controllers.
The contact information for the Data Controller for visa applications can be found in the link to the government website at the bottom of this website.
The contact information for the Data Controller for additional services (VFS Global) is:
VF Worldwide Limited,
Jumeirah Business Centre, 1 Tower,
Jumeirah Lakes Towers,
P.O. Box 114100,
How do we collect information about you?
We collect information about you when you use our websites, or request our services, for example, when you request courier delivery services. This information is collected by a member of our staff when you contact a visa application centre (VAC), if you provide this information when you contact us via e-mail, telephone or by Web-Chat, or when you provide these details in a web form on our websites.
What data does VFS Global process when providing additional services requested by you?
We will only process the following Personal Information for the purpose of scheduling an appointment, tracking packages, providing additional services and communicating via e-mail and webchat through the Contact Centre and the VAC:
- Family Name;
- Given Name(s);
- Date of Birth;
- Phone Number;
- Phone Number (Alternative);
- Street Address;
- E-mail address;
- Appointment Reference Number; and
- Tracking ID.
How is your information used?
Your information will only be used to:
- Book an appointment with one of our visa submissions officers at a Visa Application Centre (VAC);
- To validate who you say you are when you come to collect your travel document;
- To enable you to track the progress of your application;
- To provide you with additional services that you request such as courier delivery for which we will need to know the delivery address and the name of who to deliver the travel document to;
How long do we hold on to your data for?
The visa application data that we collect will not be copied or retained by VFS Global.
Your contact information is retained in electronic form for a maximum of thirty (30) days after your travel documents have been returned to you. This is for the purposes of assisting if you contact us with follow-up questions. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation).
Who do we share your information with?
We will not disclose your personal information to third parties without your consent. We may share your contact information with other partners where it is necessary for the processing of your requests or to deliver an additional service that you have requested for, for example; if you have asked us to deliver your travel document to your home or office. We only use partners that have sufficient data protection measures in place.
We will only disclose personal information when requested by authorities and only if that request is supported by a court order.
Third Party Product Providers we work in association with:
We work closely with a small number of third-party product providers to bring you a range of quality and reliable services designed to provide you the best application process experience. For example, when you pay for your visa application we will use a trusted payment service provider. This third-party provider will use your details to process your payments and carry out their obligations arising from any applicable laws. In some cases, they will be acting as a Data Controller of your information and therefore we advise you to read their Privacy Notice. These third-party service providers may share your information with us which we will use in accordance with this Privacy Notice.
Transferring your information off-shore:
We will transfer your personal information, internally within VFS Global, to one of our data centres located in Europe. If you would like to know more about our data transfer practices, please contact our Data Protection Officer .
You have certain rights with regards to the personal information you provided when requesting additional services. These rights are:
- The right to be informed how your personal information is being used.
- The right of access to your personal information.
- The right to rectification if your personal information is incorrect.
- The right to erasure your personal information. (Where the law permits this).
- The right to restrict processing of your personal information.
- The right to data portability.
- The right to object to how your personal information is used.
- Rights in relation to automated decision making and profiling.
To exercise any of these rights please visit our Contact page.
How you can access and update your information?
You have the right to ask for a copy of the information VFS Global holds about you. This does not apply to personal information you have provided in support of your visa application, for this you must contact the diplomatic mission of The Department of Home Affairs, Australia whose visa you have applied for.
If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).
If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed, you have the right to complain.
You can complain to our Data Protection Officer, or the Data Protection Authority in your country, outlining how you think your rights may have been impacted by the data processing performed by VFS Global.
Security precautions in place to protect against the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon will appear in the address bar of most web browsers. This means the transfer of information from your browser to our webservers is encrypted to keep it safe.
Please bear in mind that emails are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result do not include personal information in an email when you communicate with us, if you do, you do so at your own risk.
Use of 'cookies'
Links to other websites.
Our websites may contain links to other websites run by other organisations. This Privacy Notice applies only to this website‚ so we encourage you to read the privacy statements on the other websites you visit.
Please, note that, if you link from our website to another website, or if you follow a link to arrive at our website, we cannot be responsible for the privacy policies and practices of those third-party website and we recommend that you check the Privacy Notice of that third-party website.
We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:
VFS Global’s Group Data Protection Officer:
DPO @ vfsglobal.com
Attn: Data Protection Officer
VF Worldwide Holdings Ltd ,
32nd Floor, Jumeirah Business Centre 1Tower,
Jumeirah Lakes Towers,
P.O. Box 114100,