VFS Global Services Pvt. Ltd (hereinafter referred to as “VFS Global”) is a service provided for Embassy of Austria (“The Embassy”). VFS Global is an outsourced partner of the Embassy.

VFS Global is responsible for scheduling appointments, acceptance of applications, acceptance of visa and logistic fees, submission of applications at the Embassy and returning the passport back to the applicant/s.

It must be noted that the grant or refusal of the Austria visa is at the sole discretion of the Embassy and VFS Global is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, which reserves the right to ask for further documentation and to refuse the visa application.

VFS Global takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default of VFS and also if documents are hand over directly to the applicant/s.

Delivery Services- The applicant/s agrees and accepts that the courier acceptance and delivery service through which the documents are returned to the applicant/s by VFS Global is operated by a third-party vendor. VFS Global does not control or operate any courier company, neither does it control or operate any facility or service provided by the courier company. VFS Global disclaims any and all liability for any loss or damage caused to the applicant/s in the event that his/her documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause. In no event shall VFS Global and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the documents, including the Applicant’s passport. Without prejudice to the aforesaid, VFS Global’s and/or its representatives sole and exclusive liability in case a passport is lost or damaged in transit, is limited/restricted to the reimbursement of the amount of fees charged by the Embassy, for the replacement of a lost / damaged passport through normal application procedure and shall assist the applicant in the replacement of the lost visas. Such reimbursement of the fee amount will be made by VFS Global to the applicant/s only on the presentation by the applicant/s of the payment receipt issued by the Embassy. The applicant/s agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.

VFS Global or any of its officers, director, employees, agents etc. shall have no any responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including, during the process of transportation of visa applications, passport or other documents between VFS Global and the Embassy and when being returned by VFS Global to the visa applicant/s.

Service Charges- Negotiable Instruments wherever applicable are subject to realization. The service charges once received by VFS Global from the applicant/s vide demand drafts will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Embassy.

Advertising- Advertising material may accompany the relevant documents at the time they are returned to the applicant/s. If the applicant/s does not wish to receive any such advertising material along with the relevant documents, the applicant/s must intimate the VFS Global in advance at the time of submitting the documents.

VFS Global, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VFS Global has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VFS Global.

These terms and conditions shall be governed and construed in accordance with the laws of India/Bhutan. Any claims or disputes arising in relation to the services provided by VFS Global to the applicant shall be subject to the exclusive jurisdiction of the courts in India/Bhutan.

The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.

Corporate Office: -

New Delhi

VFS Global Services Pvt. Ltd.

Shivaji Stadium Metro Station, Mezzanine Level

Baba Kharak Singh Marg, Connaught Place

New Delhi- 110001


Austria Visa Application Centre

VFS Global Services Pvt. Ltd.

ILD Trade Centre,

4th Floor, Sector 47

Sohna Road, Gurgaon - 122001


Austria Visa Application Centre

VFS Global Services Pvt. Ltd.

Manglam Ambition Tower

1st Floor, Agrasen Circle (Malan ka Chauraha), Subhash Marg, C Scheme Jaipur, 302001


VFS Global Services Pvt. Ltd

3rd floor, Aman Plaza, Plot No 310, Lajpat Nagar, Mahavir Marg, Nakodar Chowk, (opposite to lovely autos), Jalandhar, Punjab - 144001


VFS Global Austria Visa Application Centre

Trade Centre,

3rd Floor, ‘G’ Block,

Bandra Kurla Complex,

Bandra (East),

Mumbai – 400 051


VFS Global Services Pvt.Ltd.

Fagun Towers, Third Floor,

No 74, Ethiraj Salai, Egmore, Chennai - 600 008


VFS Global Services Pvt. Ltd

Global Tech Park,No 11 First Floor O’ Shaughnessy Road,

Langford Town, Bangalore 560025

VFS Global Services Pvt. Ltd (Premium Lounge Centre)

Brigade Irv, Unit No 108, 1st Floor, Nallurhalli, Whitefield, Bengaluru, Karnataka 560066


Austria Visa Application Centre

VFS Global Services Pvt. Ltd.

Rene Tower, Building No. 1842, Rajdanga Main Road, Rajdanga,

Landmark: Near Geetanjali Stadium Kolkata, 700107, India


VFS Global Services Pvt. Ltd

First Floor, Emerald House, Near Parimal Garden Cross Road,

Off C G Road, Ahmedabad - 380006


VFS Global Services Pvt. Ltd

B-209, 2nd Floor, Elante,

Industrial Area Phase 1,

Chandigarh, India - 160002


1st Floor, Coastal Chambers (Manoj Tower),

M G Road, Ravipuram,

Cochin 682015


Gera Imperium 1, 3rd Floor,

Office No. 301, Patto Plaza, Panjim,

Goa 403001, India


VFS Global Services Pvt. Ltd

8-2-700, 3rd Floor, Srida Anushka Pride,

Road No. 12, Banjara Hills,

Hyderabad – 500 034.


Austria Visa Application Centre

Good Shepherd Square,

No.33.,East Coast Road,

Elaipillaichavady, Pudupalayam Village,

Puducherry-605 005.


Austria Visa Application Centre

4th Floor, F core

Marvel Edge

Near Bajaj Finserv

Viman nagar,

Pune 411014


VFS Global Services Pvt. Ltd ,

First Floor - Asiatic Business Centre,

T c 2/2408-3, Attipra Village,

Kazhakuttam, Trivandrum-695583


Austria Visa Application Centre

Academy of Culinary Arts Building, Ground Floor,

Mahalaxmisthan Marga, Lagankhel, Lalitpur, Nepal

Thimpu, Bhutan

Etho Metho - Germany Visa Application Centre,


Thimpu, Bhutan