Contact us

Helpline

Please contact us for any information regarding the visa process:

Contact us by phone: 0112350630

between 08:00 and 14:00, from Monday to Friday

Contact us by email: info.germansl@vfshelpline.com

Customer experience and feedback

VFS Global is committed to delievering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured all feedback received receives our full and complete attention.

Customer compliments

Feedback is always welcome. If you have any comments about the service you have recieved from us, please do get in touch.

Steps followed for the feedback process are:

1. Applicants compliment the service/staff

2. VFS Global Customer Support team receives the compliment

3. The staff is given a certificate of appreciation

Customer complaints

We take complaints seriously and uses them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.

submit feedback online for first time

Steps followed for complaint handing process are:

1. Applicants give feedback about service/staff

2. VFS Global Customer Support team receives the feedback

3. The feedback is shared with the concerned supervisor

4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

You can submit feedback by selecting either of the following

In the event that the response provided is not satisfactory, you can escalate your complaint