We take complaints seriously and uses them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.
You can submit feedback by selecting either of the following
submit feedback online for first time
Steps followed for complaint handing process are:
Applicants give feedback about service/staff
VFS Global Customer Support team receives the feedback
The feedback is shared with the concerned supervisor
The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.