Track an application

You can use the 'Track your application' service only if you have already submitted a visa application at the Canada Visa Application Centre and have received an acknowledgement receipt along with a tracking number. This service provides information on the current location of your application, and not on the exact stage of the application process.

You can track your application via online/web chat/helpline number/email. To track your application online, you'll have to enter the Tracking ID number mentioned on the receipt received from the Visa Application Centre, and your Date of Birth.

Following are the methods to track your application:

  • Website:
  • Lagos
    If your Tracking number begins with: 1. CALA visit Click here
    2. GHAN visit Click here
    Abuja If your Tracking number begins with:
    1. CAAB visit Click here
    2. CAAG visit Click here for applications lodged on or before 01 November 2019

    Click here for applications lodged on or after 02 November 2019

  • Web chat: Chat Now
  • Email: Send an email to info.cannig@vfshelpline.com
  • Helpline Number: 2348150199900
  • Visit Visa Application Centre to track application: 
  • Canada Visa Application Centre - Lagos
    The Manor, Plot 110, Admiral Ayinla Way, Lekki Phase 1,  Lagos, Nigeria

    Canada Visa Application Centre - Abuja
    Sterling Bank Plaza, 3rd Floor, Plot No 1083, Mohammadu Buhari Way,Central Business District, Abuja -Nigeria

    You can use VFS Global’s SMS service to stay updated on the status of your application. However, this service is available on payment of an additional charge.

    Once the Canadian Visa Office has assessed your application, they will make a decision and affix a visa counterfoil to your passport, or issue a letter explaining why a visa could not be granted. The Canadian Visa Office will return your passport to the Canada Visa Application Centre, and the latter will inform you the status of your application via your preferred method of communication.

    The Online Application Tracking System will update you when your passport is ready to be returned. You'll have to come to the Canada Visa Application Centre to receive your passport.