Contact us

Helpline

Please contact us for any information regarding the visa process:

Contact us by phone:  0815 018 8800

Contact us by email: info.frng@vfshelpline.com

Customer experience

Feedback and suggestions

VFS Global is committed to delivering a world-class experience and welcomes your valuable feedback. You can be assured that all feedback receives our full and complete attention.

To help us serve you better, please include following information along with your feedback.

  • Your name and contact details
  • A clear description of the issue (e.g. dates, location, names of personnel dealt with, and any other relevant background)
  • The type of visa you are applying for and your associated application reference number (or numbers)

We endeavour to reply within 2 business days.

Customer compliments

Feedback is always welcome. If you have any comments about the service you have received from us, please do get in touch.

Steps followed for the feedback process are:

  1. Applicants compliment the service/staff
  2. VFS Global Customer Support team receives the compliment
  3. The staff is given a certificate of appreciation

Customer complaints

We take complaints seriously and uses them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.

You can submit feedback by selecting either of the following

submit feedback online for first time

Steps followed for complaint handing process are:

  1. Applicants give feedback about service/staff
  2. VFS Global Customer Support team receives the feedback
  3. The feedback is shared with the concerned supervisor
  4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.