What happens at the Visa Application Centre

On the day of your appointment:

  • You must attend for your visa application. You cannot send someone in your place.
  • Only applicants, caregivers and those accompanying children under 18 years are permitted to enter the Visa Application Centre.
  • Bring a printed copy of your visa application, as well as a valid passport or travel document with at least 2 pages that are blank on both sides.
  • Bring all supporting documentation (originals and copies)
  • At the centre, you will also need to submit your fingerprints and photograph. This is known as biometric information collection. A digital finger scanner collects images of all 10 digits, and you will have a digital photo taken. The digital fingerprint scanner uses no inks, liquids or chemicals and will not mark your skin.
  • Your digital photograph must be taken with full face and without sunglasses or tinted spectacles, or head covering unless it is worn for religious or medical reasons. Your face should be clearly visible with no hair across the eyes.
  • Ensure your fingertips are free from any forms of decoration such as mehndi, cuts, abrasions or other markings as these may affect your ability to provide acceptable finger scans.
  • If you are applying for a visa on behalf of a child under 5 years old, they must also attend, but don’t have to provide their fingerprint information.
  • Children under 18 years old need to be accompanied by an adult and this cannot be a member of VFS Global staff.

Without biometrics information, your visa application will not be processed.


Without biometrics information, your visa application will not be processed.


• Your fingerprint scan and facial scan will be captured.


• A digital fingerprint scanner will collect images of all 10 fingers, and at the same time a digital photo will be captured. This is a quick, discreet and non-intrusive process.

• Your digital photograph must show your full face. You cannot wear sunglasses, tinted spectacles, or a head covering unless it is worn for religious or ethical reasons.

• If you have temporary injuries on your fingers, you’re advised to wait until your injuries have healed.

• Ensure your fingertips are free from any forms of temporary body decoration like mehndi as it interferes with the working of the scanner.

• If you have applied for a Schengen Visa in the last 5 years, you will not need to submit biometric data as you will have already done so.

• Applicants who are under 12 do not need to submit full biometric data, but will need to have a facial scan.

• For an applicant between the ages of 12 and 17, a parent or legal guardian will be asked to give consent and be present when fingerprints are collected.

Visa Information System (VIS)

Visa Information System (VIS) is now being progressively deployed in all EU Schengen States' consulates and embassies worldwide. The Visa Information System (VIS) aimed at simplifying the visa application process and border control procedures as well as fighting the counterfeit of documents and theft of identity.

Under the VIS, mandatory fingerprinting is introduced for all Schengen (short stay) visa categories. Consular sections must collect biometric data – fingerprinting of ten fingers - from all visa applicants. Consequently, all visa applicants, irrespective of nationality, shall be required to present themselves at the consular section of The Embassy of Norway or at the Visa Application Centre at the time of their visa application.

Exemptions to Biometrics

You will be exempted from the obligation of biometric data (fingerprints) if:

• You are under 5 years of age.

• The collection of fingerprints is physically impossible for you. If you are unable to provide a fingerprint scan, you’ll have to provide a medical certificate to support their claim.

• You are Head of State and a member of the national Governments (with your official delegations and spouses) and are travelling for official purposes.

• Sovereigns and other senior members of a royal family, when they are invited by Member States’ governments or by international organizations for an official purpose.

Search Procedure

In the interest of safety and security, we reserve the right to conduct random bag searches of applicants and visitors.

Our staff have the right to work without fear of abuse or intimidation. Threatening or abusive words or behaviour towards our staff will not be tolerated under any circumstances.