Track an application

You can use the Track your application service only if you have already submitted a visa application at the Canada Visa Application Centre and have received an acknowledgement receipt along with a tracking number. This service provides information on the current location of your application, and not on the exact stage of the application process.

You can track your application via online/web chat/helpline number/email. To track your application online, you'll have to enter the Tracking ID number mentioned on the receipt received from the Visa Application Centre, and your Date of Birth.

Following are the methods to track your application:

 Click here for applications lodged on or after 02 November 2019

  • Web chat: Chat Now
  • Email: Send an email to
      Riyadh - info.ksa@vfshelpline.com
      Jeddah- info.ksa@vfshelpline.com
      Al Khobar- info.ksa@vfshelpline.com

  • Helpline Number: KSA (STC) TFN: 8008110464 / KSA TFN Regular: 8008500632
  • Visit Visa Application Centre to track application:
  • RIYADH Address:
    Canada Visa Application Centre
    2591, Makkah Road, Al Hada , Riyadh, Kingdom of Saudi Arabia.

    JEDDAH Address:
    Canada Visa Application Centre
    TasHeel Commercial Center, Ground Floor,
    Suwaid Bin Sakher Street,
    Off Jundub Bin Kaab Street (Off Prince Sultan Street),
    Al Mohammadiya District 1, Jeddah.

    Al Khobar Address:
    Canada Visa Application Centre,
    1st floor, Al Katheery Centre, King Faisal Street, Raka, Al Khobar, Kingdom of Saudi Arabia.

    You can use VFS Global’s SMS service to stay updated on the status of your application. However, this service is available on payment of an additional charge.

    Once the Canadian Visa Office has assessed your application, they will make a decision and affix a visa counterfoil to your passport, or issue a letter explaining why a visa could not be granted. The Canadian Visa Office will return your passport to the Canada Visa Application Centre, and the latter will inform you the status of your application via your preferred method of communication.

    The Online Application Tracking System will update you when your passport is ready to be returned. You'll have to come to the Canada Visa Application Centre to receive your passport.