Contact us
Contact us
Helpline
Please contact us for any information regarding the visa process:
Contact us by phone: 6015088184
Contact us by email: Email Now
Customer experience and feedback
TT Services is committed to delivering a world-class service. To help achieve this, TT Services welcomes and values feedback from customers. You can be assured all feedback received receives our full and complete attention.
Customer compliments
Feedback is always welcome. If you have any comments about the service you have received from us, please do get in touch.
Customer complaints
We take complaints seriously and use them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.
You can submit feedback online:
Service Charges for Services offered at the VAC
| Service (Price Per Applicant) | Amount in CAD (Inc. VAT) | Amount in Colombian Pesos (Inc. VAT) |
|---|---|---|
International Civil Aviation Organization (ICAO) compliant photography *Service only available in Bogotá | $9.12 | 24,625.00 |
SMS | $3.00 | 8,100.00 |
Photocopy | $0.69 | 1,865.00 |
Printing | $0.72 | 1,945.00 |
1 Way Courier – within city limits | $23.71 | 64,015.00 |
1 Way Courier – outside city limits | $31.85 | 85,995.00 |
2 Way Courier - within city limits | $49.59 | 133,895.00 |
2 Way Courier - outside city limits | $63.69 | 171,965.00 |
USB Drive | $15.71 | 42,415.00 |
Locker Service *Service only available in Bogotá | $7.63 | 20,600.00 |
Premium Lounge (Bogota) | $127.38 | 343,925.00 |