Book an appointment

Booking or rescheduling appointments to enroll your biometrics at the VAC is absolutely free of cost. No payment should be made to outside parties for the booking of your appointment. If you are unable to book an appointment via the website, please reach out to our Contact Centre (+50937487272) and/or VAC directly. For more information on how to contact us, please refer to our Contact page.

If you are requested to pay a fee to book or reschedule your appointment when contacting our Contact Centre, please hang up and contact the VAC in Port-au-Prince (+50937487272) to complain.

Please note that you will never be asked to use WhatsApp in order to communicate with the Contact Centre or the VAC.

Effective 02 November 2018, prior appointment is mandatory for biometric enrolment at the Canada Visa Application Centre in Haiti.

To find out if you need to give biometrics, you'll have to visit http://www.cic.gc.ca/english/visit/biometrics.asp.

Personal Information:

For the sole purpose of scheduling appointment TT Services will collect Personal Information from the applicant. Do not include any personal information other than what is required by the appointment scheduling system in emails, webchat, SMS or other non-secure electronic communications. A consent form in this regard will be required from the applicant.

Emergency Biometric Appointments:

The criteria for an emergency biometric appointment are as follows:

- Death of an immediate family member residing in Canada

- Critically ill immediate family member residing in Canada

An immediate family member is defined as a

• spouse or common-law partner

• dependent child

• dependent child of a dependent child

• parent or step-parent

• guardian or tutor

Applicants requesting emergency appointments for the purpose of biometric collection must provide proof of emergency (any one of the following) at the time of attending an appointment at the VAC

- Death/Medical Certificate

- Letter from Medical Officer/Unit

- Letter from Funeral Home

Please note the VAC will report all applicants to IRCC who do not present the required proof of emergency at the time of attending an emergency appointment at the VAC. IRCC may take this into consideration when reviewing the application.

An emergency biometric appointment does not affect IRCC’s processing times for the application or the outcome.

Please note that emergency biometric appointments cannot be scheduled using the online appointment system. To schedule an emergency biometric appointment, please do so by calling the VAC Contact Centre or by visiting the VAC in person.