Contact us

Helpline

Please contact us for any information regarding the visa process:

Contact us by phone: +74995051524

Contact us by email: info.canrus@vfshelpline.com

Contact us by chat: Chat Now

 

Customer experience and feedback

VFS Global is committed to delivering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured all feedback received receives our full and complete attention.

Customer compliments

Feedback is always welcome. If you have any comments about the service you have received from us, please do get in touch.

Customer complaints

We take complaints seriously and uses them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.

You can submit feedback online: