Track an application

You can use the 'Track your application' facility only if you have already submitted a visa application at the Canada Visa Application Centre and have received an acknowledgement receipt along with a tracking number. This service provides information on the current location of your application, and not on the exact stage of the application process.

You can track your application via online/web chat/helpline number/email. To track your application online, you'll have to enter the Tracking ID number mentioned on the receipt received from the Visa Application Centre.

Following are the methods to track your application:

  • Website:
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    Click here for applications lodged on or after 02 November 2019

  • Web chat: Chat Now
  • Email: Send an email to info.canrus@vfshelpline.com
  • Helpline Number: +74995051524
  • Visit Visa Application Centre to track application:

    Canada Visa Application Centre

    Moscow - Kashirskoe shosse, 3 bld 2/4, Moscow - 115230.

    Passengers disembarking near the metro Nagatinskaya is carried out at the bus stop “Platform Nizhnye Kotly” at the address: ul. Nagatinskaya, 2 k.1.

    Shuttle bus arrives to the Business Centre to the left of the large atrium between buildings 4 and 9.

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    Novosibirsk - Canada Visa Application Centre Chelyuskintsev str., bld. 15 Novosibirsk - 630132, Russia

    Rostov-on-Don - Canada Visa Application Centre Trolleybusnaya str., 24/2v, 2nd floor, Rostov-on-Don - 340018, Russia

    St. Petersburg - Canada Visa Application Centre 197110, Bolshaya Raznochinnaya Street, Building 16 A, 3rd Floor St. Petersburg - 197110, Russia

    Vladivostok - Canada Visa Application Centre Okeansky Prospekt. 17, 6th Floor, Office 605, Vladivostok – 690091, Russia

    Yekaterinburg - Canada Visa Application Centre Panorama Business Center, Kuibysheva str., 44 Yekaterinburg - 620026, Russia

    You can avail VFS Global’s SMS service to stay updated on the status of your application. However, this service is available on payment of an additional charge.

    Once the Canadian Visa Office has assessed your application, they will make a decision and affix a visa counterfoil to your passport, or issue a letter explaining why a visa could not be granted. The Canadian Visa Office will return your passport to the Canada Visa Application Centre, and the latter will inform you the status of your application via your preferred method of communication.

    The Online Application Tracking System will update you when your passport is ready to be returned. You'll have to come to the Canada Visa Application Centre to receive your passport.