Refund Policy
Refund Policy
Notice for all Applicants
The Indian Consular Application Centres (ICAC) operated by VFS Global provide appointment-based services for visa, passport, OCI, PCC, surrender certificate, GEP verification and other consular applications.
Please read this Refund Policy carefully before making a booking. This policy explains when appointments may be rescheduled, cancelled and refunded.
Important: This policy applies only to ICAC service fees charged by VFS Global. Government of India fees and any applicable surcharges are subject to the rules and policies of the relevant High Commission or Consulate and may not be refundable.
Appointment Rescheduling, Cancellations and Refunds
|
Situation |
Outcome |
|
Reschedule an appointment |
2 reschedules are permitted per appointment booking, subject to availability. |
|
Cancel at least 24 hours before the appointment |
Eligible for a full refund of the ICAC service fee, provided the service has not been availed. |
|
Cancel less than 24 hours before the appointment |
No refund of the ICAC service fee. |
|
Do not attend the appointment (No Show) |
No refund of the ICAC service fee. |
|
Duplicate payment for the same booking |
The excess amount will be refunded after verification. |
|
Overpayment |
The excess amount will be refunded after verification. |
Important Information
Rescheduling an appointment does not qualify for a refund.
Refunds apply only to the ICAC service fee paid to VFS Global.
Government of India fees and applicable surcharges are governed by the relevant High Commission or Consulate and may not be refundable.
ICAC service fees are not refundable because:
An application is refused or not approved.
Additional documents are requested.
Processing times are longer than expected.
Travel plans change.
The applicant chooses not to proceed after submitting an application.
Refunds will be made to the original payment method where possible.
Bank or payment processing charges may be deducted from approved refunds where permitted by law.
How to Request a Refund
To request a refund:
Cancel your appointment at least 24 hours before the scheduled appointment time.
Submit a refund request through the Contact Us page.
Provide your booking reference number and payment details.
Eligible refunds will be reviewed and processed after verification.
Refund Processing Time
Eligible refunds are generally processed within 10–15 business days after approval. Processing times may vary depending on the payment method and financial institution.
Need Help?
If you have any questions about your appointment, payment or refund request, please contact VFS Global through the Contact Us page before raising a dispute with your bank or card provider.
| Service | Amount in CAD | Amount in RS |
|---|